Customer Success Consultant - Strategic Accounts - Remote

Overview

The Customer Success Consultant – Strategic Accounts is a trusted advisor responsible for driving adoption, value realization, and long-term success for a focused portfolio of high-value strategic customers. This role is ideal for professionals with a strong background in customer success, account management, or consulting—particularly those who thrive in high-touch, relationship-driven environments.

In Short

• Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
• Conduct quarterly Strategic Review meetings with each customer.
• Develop and maintain shared Success Plans for customer objectives.
• Provide annual Budget Planning Documents for customers.
• Act as the primary point of contact for strategic customers.
• Collaborate cross-functionally with Sales, Implementation, and Support.
• Analyze customer usage data and engagement metrics.
• Identify and nurture expansion opportunities.
• Champion the voice of the customer internally.
• Maintain accurate records in CRM and customer success platforms.

Requirements

• 3–5+ years of experience in customer success, account management, or consulting.
• Proven ability to manage executive relationships.
• Strong analytical skills and comfort with data-driven decision-making.
• Excellent communication, presentation, and interpersonal skills.
• Experience with CRM systems, preferably Salesforce.

Benefits

• Opportunity to work with high-value strategic customers.
• Engagement in meaningful customer success initiatives.
• Collaborative work environment with cross-functional teams.
• Professional development opportunities.
• Supportive company culture focused on community impact.