Strategy Consultant - Customer Success - Remote

Overview

Sama is a B2B platform that enables employers to provide hyper-tailored development through unlimited professional coaching—right from a user-friendly app (sama.io).

Come join our amazing team working to elevate the corporate environment by allowing employees to be their best productive selves. We’re building the future of work!

In Short

• Become the go-to point of contact and advisor for your clients.
• Advise clients on their people development strategy to meet business objectives.
• Onboard new customers by facilitating demos and training around the product.
• Actively monitor customer engagement and review data with clients.
• Create and lead quarterly and annual business strategy reviews with clients.
• Unlock upsell opportunities to optimize client impact.
• Collaborate with Marketing, Product, and Sales to drive growth.

Requirements

• Strong consultative skills.
• Ability to build strong relationships with clients.
• Experience in customer success or account management.
• Proficient in data analysis.
• Excellent communication skills.
• Experience in upselling and revenue growth.

Benefits

• Opportunity to work with a motivated team.
• Impact on the future of work.
• Professional development opportunities.