Senior Observability Architect - Remote

Overview

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

In Short

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks to ensure client success.
• Advise clients on best practices and strategies for leveraging our technology.
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities for clients to optimize their cost and expand their use of our solutions.
• Develop and maintain strong, long-term relationships with key stakeholders.
• Conduct training sessions and workshops to educate clients on our technology.
• Prepare and present reports on client metrics and achievements.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Math or a related field.
• Experience deploying and operating Kubernetes.
• 5+ years of experience in a technical support or consulting role within the technology industry.
• Strong understanding of observability solutions, preferably with Grafana, Prometheus, and Loki.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Ability to travel as needed to meet with clients (up to 25%).

Benefits

• 100% Remote, Global Culture.
• High-growth, ever-evolving environment.
• Open decision-making and regular company-wide updates.
• Autonomy and support to ship great work.
• Career growth pathways.
• Transparent leadership.
• 30 days of annual leave per annum.