Senior Observability Architect - Remote

Overview

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

In Short

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks to ensure client success.
• Advise clients on best practices and strategies for leveraging our technology.
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities for clients to optimize their cost and drive adoption of new products.
• Develop and maintain strong, long-term relationships with key stakeholders.
• Conduct training sessions and workshops to educate clients on our technology.
• Act as the voice of the customer within the company.

Requirements

• 5+ years of technical sales, TAM or other post sales technical experience.
• Experience deploying and operating Kubernetes.
• Great at connecting product usage to value (ROI).
• Great at managing customer lifecycle.
• Creative in solving customer adoption challenges.
• First class written and oral communication skills.
• Technical mindset and a desire to grow technically.
• Some observability expertise, preferably architect level.
• Ability to advocate for customer needs and feature requests.
• Proven ability to manage multiple clients and projects simultaneously.

Benefits

• 100% Remote, Global Culture.
• Scaling Organization with meaningful work.
• Transparent Communication and open decision-making.
• Innovation-Driven environment.
• Career Growth Pathways.
• Approachable Leadership.
• In-Person onboarding for new hires.
• Global annual leave policy of 30 days per annum.
• Restricted Stock Units (RSUs) included in compensation.
• Commitment to equality and diversity in the workplace.