Senior Observability Architect - Remote

Overview

Are you passionate about orchestrating an industry-leading customer experience? Grafana is evolving to create an elite team that will redefine post sales technical partnership in the industry: the Observability Architect. In this role, you’ll pioneer this new function. It’s an exciting opportunity to help drive a transformation of our Customer Experience organization.

In Short

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks to ensure client success.
• Advise clients on best practices and strategies for leveraging our technology.
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities for clients to optimize their cost and expand their use of our solutions.
• Develop and maintain strong, long-term relationships with key stakeholders.
• Drive the adoption and effective use of our product suite.
• Act as the voice of the customer within the company.

Requirements

• Fluent in English and French (written and spoken).
• Bachelor’s degree in Computer Science, Information Technology, Math or a related field.
• Experience deploying and operating Kubernetes.
• 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role.
• Strong understanding of observability solutions, Grafana, Prometheus, and Loki a plus.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Experience with relevant tools and technologies, e.g., CRM software, ticketing systems.
• Ability to travel as needed to meet with clients (up to 25%).

Benefits

• OTE compensation range: £108,000 - £130,000.
• Actual compensation may vary based on level, experience, and skillset.
• Benefits include equity, bonus (if applicable), and other benefits.