Senior Manager, Field Engineering - Remote

Overview

As a Senior Manager of Field Engineering at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Field Engineers. The Field Engineering team are solution SMEs for Grafana responsible for accelerating, scaling and improving the path to the technical win. You will oversee the global GTM execution with your sales leader counterparts, with a focus on helping us acquire new customers and building tools that accelerate our path to the technical win. You will coach and grow a diverse team of Field Engineers. You will work with the Solutions Engineering team to get requirements to maintain our comprehensive Demo environment. You’ll work with marketing to drive top of funnel programs leveraging the workshops the FE team creates and maintains. You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on feedback from the field, as well as leveraging your own experience in the Observability and customer ecosystem. Your impact will be felt globally when the job is done well.

In Short

• Attract, recruit, ramp, and mentor a team of great Field Engineers from diverse backgrounds.
• Get the best out of your team with an individual coaching mindset.
• Balance the workload of your team across various engagements.
• Direct the day-to-day work based on guidance and goals from leadership.
• Act as a culture carrier valuing teamwork and collaboration.
• Partner with Sales leadership on marketing initiatives and community events.
• Understand customer strategies for adoption of Grafana technologies.
• Ensure customer requirements are met through collaboration with Product Management.
• Own and report on team performance metrics.

Requirements

• 10+ years in the high tech industry in roles like Developer, Sales Engineer, Manager.
• 5+ years of People Management experience in a sales organization.
• Experience mentoring and managing performance over time.
• Experience selling monitoring/data/visualization products.
• Experience in Open Source selling or Cloud first/Product led sales.
• Experience implementing formal sales methodologies.
• Experience in DevOps practices a plus.
• Experience with complex, enterprise sales.

Benefits

• Equity and bonus opportunities.
• Comprehensive benefits package.
• Opportunities for professional development.
• Diverse and inclusive work environment.
• Flexible work arrangements.