Senior Account Manager - Remote

Overview

The Senior Account Manager at Swiftly is responsible for managing the commercial aspects of renewals and upsells within mid-sized to large strategic customers in the public transportation industry. This role emphasizes customer retention and growth through effective partnerships and collaboration across various teams.

In Short

• Own the upsell pipeline from marketing qualified lead to close.
• Develop upsell and retention strategies for transit agencies.
• Collaborate with cross-functional teams to enhance customer success.
• Achieve and exceed quota expectations.
• Deliver business proposals and executive presentations.
• Manage competitive procurement processes.
• Attend conferences and events to build relationships.
• Maintain account plans for key accounts.
• Drive pipeline development within the customer base.
• Develop Success Plans for customers.

Requirements

• 2-5 years of quota-carrying SaaS experience in public transportation.
• 90%+ net retention across your book of business.
• Experience managing significant growth opportunities.
• Strong listening and synthesizing skills.
• Ability to communicate value creatively to customers.
• Exceptional organizational and multitasking skills.
• Excellent communication abilities and cross-functional collaboration.
• Passion for transportation technology and mobility.

Benefits

• Work with a mission-driven company focused on improving transit efficiency.
• Opportunity to engage with major transit agencies across the globe.
• Collaborative and supportive team environment.
• Flexible work arrangements with remote options.
• Professional growth and development opportunities.