Senior Account Manager - Remote

Overview

Bolt is on a mission to democratize commerce. We relentlessly prioritize our retailers—putting their brands front and center while enabling frictionless shopping at any touchpoint in the customer journey. At the center of it all is our rapidly growing universal shopper network—Bolt merchants such as Revolve, Luisa via Roma, Benefit Cosmetics, Kendra Scott, Lucky Brand Jeans, and Johnny Was can access tens of millions of shoppers, offering them a best-in-class checkout.

And revolutionizing ecommerce is only half of the equation—we’re also transforming the way we work. At Bolt, we have created a work environment where people learn to drive impact, take risks and make big bets, and grow from feedback, all while feeling welcomed and accepted for who they are. Come join us on the adventure today!

In Short

• Manage Mid-Market, Upper Mid-Market, and Strategic accounts at Bolt.
• Develop and execute custom account plans and strategies to retain merchants.
• Be a thought leader for customers, proactively raising solutions and concerns.
• Partner with internal teams to manage the overall success of the merchant.
• Influence internal and external cross-functional stakeholders.
• Identify growth opportunities that drive Bolt revenue.
• Conduct quarterly business reviews and monitor merchant health.
• Problem solve issues for your portfolio.
• 5-7+ years of experience in sales or account management.
• Passion for serving as a trusted advisor to customers.

Requirements

• Experience in ecommerce, fintech, or payment technology sectors.
• Ability to connect deeply with customers.
• Commercially and growth-oriented mindset.
• Avid learner with a drive to ask exceptional questions.
• Love for technology and the commerce industry.

Benefits

• Comprehensive health coverage: Medical, dental and vision.
• Remote-first workplace.
• Minimum of 20 days guaranteed PTO, paid holidays + floating holidays.
• Paid parental leave.
• Competitive Pay.
• Retirement plans.
• Virtual and in-person team & company events.