Salesforce Solution Analyst - Remote

Overview

The Salesforce Solution Analyst at GoodLeap will leverage their techno-functional expertise to enhance customer and partner experiences through effective CRM solutions.

In Short

• Document business processes and workflows to improve efficiency.
• Identify process improvements using Salesforce’s low-code capabilities.
• Drive adoption of Salesforce tools for streamlined customer experiences.
• Prototype solutions using Salesforce low-code tools.
• Ensure solutions are scalable and secure.
• Write SOQL/SOSL queries for data analysis.
• Advocate for CRM best practices.
• Troubleshoot Salesforce issues impacting customer interactions.
• Collaborate with developers to resolve complex issues.
• Stay updated with Salesforce updates and industry trends.

Requirements

• 5+ years of experience as a Solution Architect or Salesforce Analyst.
• Hands-on experience with Service Cloud and Sales Cloud.
• Understanding of software development practices.
• Strong knowledge of Salesforce architecture and data model.
• Ability to prototype solutions using low-code capabilities.
• Proficiency in querying Salesforce data.
• Experience in process optimization and reporting.
• Strong analytical and problem-solving skills.
• Salesforce certifications required.
• Basic understanding of API and systems integrations.

Benefits

• Opportunity to work with innovative technology in sustainable solutions.
• Collaborative and mission-driven work environment.
• Support for professional development and certifications.
• Engagement in impactful projects supporting global communities.