Salesforce Solution Analyst - Remote

Overview

The Salesforce Solution Analyst at GoodLeap is responsible for collaborating with stakeholders to design and prototype CRM solutions that enhance customer and partner experiences, utilizing Salesforce's low-code capabilities.

In Short

• Document business processes and workflows to improve efficiency.
• Recommend process improvements using Salesforce tools.
• Drive adoption of Salesforce capabilities for self-service experiences.
• Prototype solutions using low-code tools like Flows and AI tools.
• Ensure solutions are scalable and secure.
• Write SOQL/SOSL queries for data analysis.
• Advocate for CRM best practices in data hygiene and automation.
• Troubleshoot Salesforce issues impacting customer interactions.
• Collaborate with developers to resolve complex Salesforce issues.
• Stay updated on Salesforce updates and industry trends.

Requirements

• 5+ years of experience as a Solution Architect or Salesforce Analyst.
• Hands-on experience with Financial Services Cloud, Service Cloud, and Sales Cloud.
• Understanding of software development practices and SDLC.
• Strong understanding of Salesforce architecture and tools.
• Ability to prototype solutions using low-code capabilities.
• Proficiency in querying Salesforce data.
• Experience in process optimization and reporting.
• Strong analytical and communication skills.
• Salesforce certifications required; AI-related certifications preferred.
• Basic understanding of API and systems integrations.

Benefits

• Opportunity to work in a technology-driven company.
• Engagement in sustainable solutions and green energy.
• Collaboration with a team of professionals in the industry.
• Potential for personal and professional growth.
• Access to innovative tools and technologies.