Customer Success Manager (CSM) - Remote

Overview

The Customer Success Manager (CSM) at Gong plays a crucial role as a trusted advisor to revenue and operational leaders, driving strategic plans and business transformation while delivering measurable business impact.

In Short

• Drive customer engagement and product adoption.
• Deliver meaningful business outcomes.
• Mitigate risks and drive account growth.
• Own overall customer relationships.
• Partner with implementation teams for successful onboarding.
• Collaborate with Account Executives for portfolio retention and growth.
• Lead team process improvements.
• Work with cross-functional internal partners.
• Accountable for quarterly metrics related to retention and growth.
• Self-starter thriving in fast-paced environments.

Requirements

• 2+ years of B2B enterprise SaaS customer success or consulting experience.
• Experience in managing a book of business and accountability for metrics.
• Proven success in driving adoption and retention.
• Track record of owning relationships with senior stakeholders.
• Passion for customer centricity and collaboration.
• Ability to excel in high-paced environments and adapt to change.

Benefits

• Medical, dental, and vision plans.
• Flexible wellness stipend.
• Mental health benefits.
• 401(k) program.
• Education and learning stipend.
• Flexible vacation time.
• Paid parental leave.
• Company-wide recharge days.
• Work from home stipend.