Senior Workforce Management Professional - Remote

Overview

The Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics, and reporting to develop strategic and operational insights for workforce decision-making.

In Short

• 5+ years of Workforce Management experience
• Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint
• Excellent written and oral communication skills
• Strong analysis and critical thinking skills
• Ability to handle multiple tasks and deadlines
• Experience with Aspect Workforce Management tools
• Influence department strategy
• Make decisions on complex issues
• Work remotely with occasional office travel
• Participate in a bonus incentive plan

Requirements

• Bachelor's degree or advanced degree preferred
• Prior experience in Process or Project Management
• Strong quantitative and mathematical skills
• Short-range forecasting experience
• Genesys experience preferred

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off and holidays
• Short-term and long-term disability
• Life insurance and other opportunities