Senior Product Manager - Remote

Overview

Gladly is seeking a Senior Product Manager to enhance the customer service experience through our AI-powered platform, focusing on collaboration and integration of critical systems.

In Short

• Lead product vision and strategy for the App Platform team.
• Understand market and customer needs to identify problems worth solving.
• Validate and deliver impactful product enhancements and new features.
• Collaborate with cross-functional teams to build cohesive products.
• Align teams with clear messaging and objectives.

Requirements

• 5+ years of experience in product management, preferably in B2B SaaS.
• Strong communication skills for diverse audiences.
• Ability to balance details with the big picture.
• Skilled in qualitative and quantitative analysis.
• Understanding of great design and user experience.
• Technical knowledge to collaborate effectively with engineers.
• Ability to build trust and work independently.
• Passion for solving complex problems with simple solutions.

Benefits

• Competitive salary and stock options.
• Generous paid time off and parental leave.
• Home office stipends for remote work.
• Commitment to professional growth and inclusivity.