SMB Advocate - Remote

Overview

The SMB Advocate is a vital role at GitLab, engaging with small business customers throughout their pre-sales, sales, and post-sales experiences. This position aims to foster a strong relationship between SMBs and GitLab, ensuring they receive the support and guidance necessary to thrive.

In Short

• Engage remotely with SMB customers at all stages of their journey.
• Utilize various technologies to enhance customer experience.
• Identify and resolve customer needs and queries proactively.
• Understand customer business goals to provide tailored recommendations.
• Deliver product demonstrations and explain GitLab's capabilities.
• Communicate customer feedback to internal teams for continuous improvement.
• Maintain knowledge of the market and relevant technologies.
• Obtain industry certifications to enhance credibility.
• Collaborate with customers to turn them into advocates for GitLab.
• Participate in Sales KPIs to measure performance.

Requirements

• Alignment with GitLab's values and work ethic.
• Experience in sales, technical consulting, or customer success in IT.
• Understanding of B2B and Open Source software.
• Familiarity with CRM and sales automation tools.
• Basic knowledge of application lifecycle management technologies.
• Willingness to learn and use GitLab and Git.
• Experience with GitLab use cases for customer guidance.
• Commitment to professional development and personal mastery.
• Ability to travel as required by the company policy.

Benefits

• Remote work flexibility.
• Competitive salary and incentive pay.
• Opportunities for professional growth and training.
• Inclusive workplace culture.
• Access to industry-standard certifications.
• Supportive team environment.
• Participation in company-wide initiatives.
• Equity options available.
• Comprehensive benefits package.
• Commitment to diversity and equal opportunity.