Senior Manager, Professional Services Operations - North America - Remote

Overview

The Professional Services Operations Leader serves as a strategic partner responsible for driving operational excellence, scalability, and business transformation across GitLab's global Professional Services organization.

In Short

• Drive the strategic direction and operational framework for PS Organization globally.
• Partner with PS leadership to develop and execute multi-year strategic plans.
• Lead organizational design and scaling initiatives.
• Establish and oversee global operational standards and best practices.
• Own end-to-end PS operations including sales, delivery, and resource management.
• Lead digital transformation initiatives.
• Build and lead a high-performing global operations team.
• Manage PS P&L responsibilities including revenue forecasting.
• Drive automation and integration initiatives across the PS tech stack.
• Lead change management for major operational transformations.

Requirements

• 9+ years of experience in professional services operations or similar role.
• 5+ years of leadership experience managing global teams.
• Strong financial acumen with P&L management experience.
• Deep expertise in PSA systems automation tools.
• Excellence in stakeholder management and executive communication.
• Global business experience with an understanding of regional markets.

Benefits

• Benefits to support your health, finances, and well-being.
• All remote, asynchronous work environment.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and development budget.
• Parental leave.
• Home office support.