Senior Professional Services Operations Analyst - Remote

Overview

As a Senior Professional Services Operations Analyst at GitLab, you will be integral to driving operational excellence and innovation within the Professional Services organization. This role emphasizes empowering team members to innovate and enhance customer value through effective operational strategies.

In Short

• Lead operational excellence initiatives across the Professional Services organization.
• Design and implement scalable operational processes.
• Oversee technical infrastructure and system configurations.
• Identify opportunities for automation to enhance productivity.
• Manage change initiatives and develop comprehensive plans for user adoption.
• Collaborate with cross-functional teams to optimize processes.
• Conduct periodic system audits and enhance user experience.
• Document operational procedures and best practices.
• Evaluate emerging technologies for operational improvements.
• Foster a culture of continuous improvement.

Requirements

• 7-10 years of experience in operations or process management.
• Strong background in professional services operations.
• Experience with PSA tools and CRM systems.
• Excellent analytical skills and project management capabilities.
• Strong understanding of change management principles.
• Outstanding communication and stakeholder management abilities.
• Bachelor's degree in business or related field.

Benefits

• Comprehensive health, financial, and well-being benefits.
• Flexible paid time off.
• Equity compensation and employee stock purchase plan.
• Growth and development support.
• Parental leave and home office support.