Professional Services Operations Specialist - Remote

Overview

We’re looking for a Professional Services Operations Specialist to join as a core member of Procore’s Professional Services (PS) team. In this role, you’ll partner with Delivery and the Revenue Operation teams to build operational and financial excellence while efficiently delivering services to our Enterprise clients.

In Short

• Serve as the point person for the Manager of PS Operations on all data points relating to day to day operation of PSA.
• Ensure PSA System and other data sources are correct; identifying and correcting errors ahead of a review by the leadership team.
• Support monthly billing of services and expenses.
• Support resource coordination activities needed.
• Support enablement and onboarding of systems and tools.
• Ensure weekly completion of timesheets and assist PS Ops team in follow up as needed.
• Become an expert on the use of our PSA System system and maintain ownership of day to day responsibilities.
• Provide support with setting up, preparing and structuring meetings/projects as required.
• Provide subject matter expertise for operational systems used to support Professional Services.

Requirements

• 2+ years experience in operations, professional services, resource management, project coordination or project management role.
• Experience within Professional Services at a SaaS company.
• Knowledge of Certinia and Salesforce preferred.
• Prior project management experience and an understanding of the project lifecycle.
• Solid knowledge of how to use Excel and PowerPoint with proficiency in Google Suite or equivalent.
• Detail-oriented with strong analytical and problem-solving skills and a keen desire to continually learn and grow.
• Enjoy working with multiple stakeholders at different levels and engaging groups in new concepts with an ability to balance multiple priorities.
• Bias for action and taking a proactive approach to identifying gaps and areas of opportunity.
• BA/BS degree or equivalent practical experience.
• Proven experience in providing services in support of internal stakeholders to achieve successful project outcomes.
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.

Benefits

• Generous paid time off.
• Healthcare coverage.
• Career enrichment and development programs.