Onboarding Specialist, EMEA - Remote

Overview

As a Customer Success Engineer (CSE), Onboarding Specialist you’ll be joining a global team of technical specialists who engage with customers in a pooled model in order to drive product adoption and value realization at scale.

In Short

• Engage with newly Onboarded Customers through Zoom calls and emails.
• Provide technical, architectural and best practice guidance.
• Drive the achievement of measurable value leading to product adoption.
• Align with Account Executives to provide customer-facing expertise.
• Focus on solution-based programs customized to fit customer needs.
• Develop and collaborate on customer workshops and demos.
• Maintain specialty competency in GitLab-related technologies.
• Continuously improve professional skills through training and mentorship.
• Contribute to documentation and enablement programs.

Requirements

• Experience with GitLab use cases (SCM, CI, CD, DevSecOps).
• Proficiency using DevSecOps tools.
• Technical experience in development or systems engineering.
• Ability to communicate complex technical problems clearly.
• Demonstrated ability to become a trusted technical advisor.
• Exceptional verbal, presentation, and written communication skills.
• Excellent time management skills.

Benefits

• Benefits to support your health, finances, and well-being.
• All remote, asynchronous work environment.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.