Customer Success Engineer, EMEA - Remote

Overview

The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.

In Short

• Engage with customers in a technical consultancy and advisor role during the post-sales process.
• Provide technical, architectural, and best practice guidance.
• Drive the achievement of measurable value leading to product adoption, renewal, and expansion.
• Align with Account Executives to provide customer-facing subject matter expertise.
• Focus on solution-based programs customized to individual customer needs.
• Develop and collaborate on customer workshops, demos, and enablement.
• Maintain specialty competency in GitLab’s market focus technologies.
• Continuously improve professional skills through training and mentorship.
• Contribute to GitLab’s documentation and enablement programs.

Requirements

• Experience with GitLab use cases (SCM, CI, CD, DevSecOps, Agile Planning).
• Proficiency using DevSecOps tools or highly technical tooling.
• Technical experience in development or systems engineering.
• Ability to communicate complex technical problems clearly.
• Capacity to become a trusted technical advisor.
• Exceptional verbal, presentation, and written communication skills.
• Excellent time management and ability to work with multiple teams.

Benefits

• Benefits to support health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.