Associate Renewals Manager - Remote

Overview

As an Associate Renewal Manager at GitLab, you will play a critical role in building and managing automated, low-touch renewal processes that keep our growing customer base thriving.

In Short

• Manage and automate low-value renewals through scalable, efficient processes
• Forecast renewal business and maintain accurate pipeline visibility
• Build and optimize low-touch, automated renewal flows
• Monitor renewal health and proactively address potential risks
• Collaborate cross-functionally with Sales, Customer Success, and Operations teams
• Identify opportunities to improve renewal rates and customer retention
• Support the transition of renewal customers toward upsell opportunities

Requirements

• No prior experience required—just a go-getter attitude and hunger to learn
• Insatiable curiosity and passion for continuous learning
• Strong organizational skills and attention to detail
• Comfortable working with data and systems
• Excellent communication skills and customer-centric mindset
• Ability to thrive in a fast-paced, remote-first environment
• Process-oriented thinker who loves finding efficiencies

Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support