Associate Renewals Manager - Remote

Overview

As an Associate Renewals Manager, you’ll be an essential part of a high-performing team dedicated to retaining and growing a thriving SMB customer base through effective customer engagement and strategic retention initiatives.

In Short

• Own and manage customer renewals across a portfolio of SMB accounts
• Collaborate with Customer Success Managers to ensure alignment and customer satisfaction
• Identify retention risks and create tailored strategies to mitigate churn
• Lead renewal conversations and negotiate commercial terms with key stakeholders
• Accurately forecast renewal revenue and update pipeline accordingly
• Track customer health indicators and proactively address engagement issues
• Contribute to the continuous improvement of the renewals playbook and internal processes

Requirements

• Proven experience in customer success or account management
• Strong communication and negotiation skills
• Ability to analyze data and forecast trends
• Experience working with SMB customers is a plus
• Detail-oriented with strong organizational skills
• Proficiency in CRM software and Microsoft Office Suite

Benefits

• Competitive salary and performance-based bonuses
• Flexible working hours and remote work options
• Opportunities for professional development and growth
• Collaborative and supportive team environment