Associate Renewals Manager - Remote

Overview

We are looking for a skilled Associate Renewals Manager to join our JAPAC team at HubSpot. This role involves managing small business customer contracts in the ANZ region, ensuring customer inquiries are resolved and contract renewals are executed successfully.

In Short

• Negotiate renewals and contract changes for assigned customer contracts.
• Collaborate with sales, customer success, and billing teams.
• Advocate for process improvements in the Contract Management Organisation.
• Participate in forecasting and pipeline reviews.
• Prior experience in contract or account management is required.
• Passionate about providing exceptional customer experiences.
• Strong negotiation and communication skills are essential.
• Organized and detail-oriented in a dynamic environment.
• A team player who fosters an inclusive workspace.
• Work remotely from anywhere in Australia.

Requirements

• Experience in contract management, renewal management, or account management.
• Strong communication and interpersonal skills.
• Problem-solving mindset with creativity.
• Ability to manage priorities effectively.
• Commitment to team collaboration and inclusivity.

Benefits

• Hybrid work environment - work from home, office, or flex.
• Education allowance up to USD$5,000 per annum.
• Private health insurance allowance and annual fitness reimbursement.
• 16 weeks Primary Caregiver Leave and 6 weeks Secondary Caregiver Leave.
• Opportunity to work with a diverse team at HubSpot.