Assigned Support Engineer - Remote

Overview

Assigned Support Engineers (ASEs) are trusted by GitLab's largest customers to minimize operational disruption and ensure a successful product experience. You will combine deep technical expertise with strategic customer engagement to develop an intimate understanding of each customer’s GitLab technical and operating environment, enabling you to prevent issues before they occur and find solutions to complex technical and business challenges faced while using GitLab.

In Short

• Provide technical support to our largest Self-managed, GitLab Dedicated and GitLab.com customers.
• Proactively engage with and build rapport with key customer stakeholders.
• Collaborate with Product, Development, Infrastructure, Customer Success and Sales teams to build new features and fix bugs.
• Troubleshoot and resolve complex, critical, and sensitive support issues.
• Collaborate effectively with Support Engineering team members.
• Participate in our hiring processes by reviewing applications and assessments.

Requirements

• Experience in managing customer facing cases throughout the entire support lifecycle.
• Advanced problem-solving capabilities with the ability to navigate ambiguous technical challenges.
• Proactive support mindset that anticipates customer needs.
• Experience with GitLab and CI/CD.
• Excellent Linux systems administration knowledge.
• Ability to use scripting languages and MVC frameworks.
• Expertise in writing support content.
• Ability to communicate complex technical topics effectively.
• Familiarity with DevOps methodologies and technologies.

Benefits

• Benefits to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.