Sales Renewals Specialist - International - Remote

Overview

The Renewals Rep will work closely with internal resources to develop strategies to attain successful customer renewals and maximize customer retention. They will be responsible for achieving goals for renewal rate, growth, and progressing perpetual and subscription renewals. They will work directly with the end users, resellers, and in partnership with both our Sales and Customer Success teams.

In Short

• Monitors the funnel of expiring support and subscription contracts, contacts partners and end users in advance of expiration, and provides accurate quotes for the continuation of their support.
• Lead negotiations for 30-50 renewals each quarter.
• Convey the value proposition for product subscriptions, technical support, and other services.
• Collaborate with the Account Teams to develop and execute renewals strategy, improve product adoption, portfolio growth, and address churn risk.
• Quote in a timely manner meeting/exceeding given SLAs.
• Work closely with finance and legal teams to ensure all contracts meet required standards and requests.
• Track and maintain customer data and renewal information.
• Accurately forecast assigned renewal pipeline.
• Take initiative to improve renewals operations and procedures.
• Actively pursues the list of lapsed customers, to sell reinstated support.
• Tracks outstanding renewals, orders received, the rate of renewals, and the current forecast for reporting to management.
• Monitor overall account health and satisfaction and proactively engage internal teams to ensure that satisfaction remains high.

Requirements

• 1-3 years of experience in renewals, subscriptions sales, customer success, account management or equivalent customer facing role representing a high technology product or service with the demonstrated ability to meet or exceed a sales quota desired.
• Amenity for negotiating complex deals.
• Ability to tactfully close deals with a high degree of integrity and independence.
• Exceptional organizational skills with the proven ability to prioritize and complete multiple tasks.
• Excellent verbal and written communications skills.
• Ability to organize, prioritize, complete activities, and meet deadlines. To collaborate on enhancing process and procedures.
• Ability to withstand frequent and intense pressure as a result of demanding workload and must be able to maintain a positive and professional manner.
• Strong experience in reporting and providing an accurate pipeline. Recording information in Salesforce or similar CRM system preferred.
• Excel experience preferred.

Benefits

• Must be a self-starter with a strong work ethic, attention to detail, and ability to work independently and on ability to work in a team-oriented collaborative environment.
• High activity level, enthusiastic, self-motivated, tenacious.
• Proven influencer and negotiator.
• 4-year college degree or equivalent business experience.