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Customer Success Manager - Remote

Posted 7 weeks ago

Overview

As a Customer Success Manager at Gigamon, you will ensure the highest quality customer experience and help customers maximize their technology investment.

In Short

  • Develop trusted advisor relationships with customers.
  • Map customer journeys and identify improvement opportunities.
  • Maintain customer usage and health scores.
  • Assist account and support teams with escalations.
  • Collaborate with Sales and Channel Partners for alignment.
  • Capture customer feedback for product improvement.
  • Increase subscription revenue retention and reduce churn.
  • Drive customer satisfaction and new business growth.
  • Collaborate cross-functionally to enhance customer experience.

Requirements

  • Bachelor's degree or relevant experience.
  • 5+ years in customer success.
  • Understanding of recurring revenue business models.
  • Analytical and process-oriented mindset.
  • Desire for continuous learning and improvement.
  • Excellent communication and presentation skills.

Benefits

  • Work in a certified Great Place to Work.
  • Opportunity to work with top organizations globally.
  • Engage in a dynamic and supportive team environment.

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