Customer Success Manager - Remote

Overview

As a Customer Success Manager at Gigamon, you will ensure the highest quality customer experience and help customers maximize their technology investment.

In Short

• Develop trusted advisor relationships with customers.
• Map customer journeys and identify improvement opportunities.
• Maintain customer usage and health scores.
• Assist account and support teams with escalations.
• Collaborate with Sales and Channel Partners for alignment.
• Capture customer feedback for product improvement.
• Increase subscription revenue retention and reduce churn.
• Drive customer satisfaction and new business growth.
• Collaborate cross-functionally to enhance customer experience.

Requirements

• Bachelor's degree or relevant experience.
• 5+ years in customer success.
• Understanding of recurring revenue business models.
• Analytical and process-oriented mindset.
• Desire for continuous learning and improvement.
• Excellent communication and presentation skills.

Benefits

• Work in a certified Great Place to Work.
• Opportunity to work with top organizations globally.
• Engage in a dynamic and supportive team environment.