Service Management Specialist - Remote

Overview

As a Service Management Specialist at Geotab, you will optimize IT service delivery and ensure high service quality through effective management of IT processes.

In Short

• Execute and improve Service Management processes including Major Incident, Problem, Change, and Transition Management.
• Collaborate with IT Delivery Teams and PMO to meet Service Level Objectives (SLOs).
• Monitor service performance and implement best practices for continuous improvement.
• Lead Agile Framework adoption across teams.
• Provide guidance and training to support staff.
• Utilize automation tools and scripting to streamline processes.
• Engage with stakeholders to gather requirements and ensure alignment with business objectives.
• Participate in on-call rotation and maintain flexible work hours.
• Drive the implementation of change enablement processes.
• Develop dashboards to measure process effectiveness.

Requirements

• Post-Secondary Diploma/Degree in Computer Science or equivalent experience.
• 8+ years of experience in IT Management or IT process-oriented roles.
• ITIL Foundations V3 or 4 certification is an asset.
• Strong background in ITIL processes.
• Proficiency with ITSM tools like ServiceNow or Jira.
• Hands-on experience with automation tools and scripting languages.
• Familiarity with Generative AI tools.
• Strong data and analytics skills.
• Exceptional communication and interpersonal skills.
• Fluent in both English and Spanish.

Benefits

• Flexible working arrangements.
• Home office reimbursement program.
• State of the art office environment.
• Public transportation reimbursement.
• Employer pension contributions.
• Generous medical and dental benefits.
• Electric vehicle purchase incentive program.
• Subsidized fitness membership.
• Co-pay tuition reimbursement.