Service Management Specialist - Remote

Overview

The Service Management Specialist is responsible for ensuring the smooth execution and continuous improvement of IT services within the organization.

In Short

• Execute, develop, implement, and maintain Service Management processes, including Major Incident, Problem, Change, and Transition Management.
• Build and implement Service Management processes that support both agile and waterfall methodologies.
• Act as a change agent, leading and supporting teams in adopting and refining Agile Frameworks.
• Ensure cross-functional coordination and collaboration among IT Delivery Teams, PMO, and DevOps.
• Monitor service level performance and conduct post-implementation reviews.
• Provide leadership to improve service availability and reliability.
• Ensure compliance with IT Service Management best practices.
• Provide guidance and training to support staff.
• Establish management reporting on key IT Service Management processes.
• Support Geotab's global strategic initiatives.

Requirements

• 10 - 12 years of experience in IT Management or IT process-oriented roles.
• Proven track record of implementing ITSM processes and tools.
• Strong background in ITIL and service management.
• Proficiency with ITSM tools like ServiceNow or Jira.
• Hands-on experience with automation tools and scripting languages.
• Familiarity with Generative AI tools.
• Strong data and analytics skills.
• Exceptional communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Preference for candidates with security certifications.

Benefits

• Flexible working arrangements.
• Home office reimbursement program.
• Baby bonus & parental leave top-up program.
• Online learning and networking opportunities.
• Electric vehicle purchase incentive program.
• Competitive medical and dental benefits.
• Retirement savings program.