Service Management Specialist - Remote

Overview

The Service Management Specialist is responsible for ensuring the smooth execution and continuous improvement of IT services within the organization.

In Short

• Manage Major Incidents, Problems, Changes, and Transitions.
• Deliver comprehensive Service Reporting.
• Collaborate with IT Delivery Teams, PMO, and DevOps.
• Monitor service level performance and conduct post-implementation reviews.
• Lead and support teams in adopting Agile Frameworks.
• Ensure compliance with IT Service Management best practices.
• Provide guidance and training to support staff.
• Establish management reporting on key IT processes.
• Engage with stakeholders to gather requirements.
• Participate in on-call rotation and maintain flexible work hours.

Requirements

• 10 - 12 years of experience in IT Management.
• Proven track record of implementing ITSM processes.
• Strong background in ITIL.
• Proficiency with ITSM tools like ServiceNow or Jira.
• Experience with automation tools (e.g., Ansible, Terraform).
• Familiarity with Generative AI tools.
• Strong data and analytics skills.
• Exceptional communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Preference for candidates with Security certifications (e.g., CISM, CISSP).

Benefits

• Flex working arrangements.
• Home office reimbursement program.
• Baby bonus & parental leave top-up program.
• Online learning and networking opportunities.
• Electric vehicle purchase incentive program.
• Competitive medical and dental benefits.
• Retirement savings program.