Managed Services Specialist - Remote

Overview

The Managed Services Specialist will join a world-class Enablement team based primarily in the Austin office who manage the ongoing success of clients across multiple verticals in which Punchh has customers. The Managed Services Specialist will be responsible for managing marketing initiative deployment to deliver ROI and program success for many of our premier clients. The Managed Services Specialist works closely with the client and other Customer Success team members to deploy and analyze customer marketing efforts. By combining exceptional skills in communication and marketing strategy with in-depth product knowledge, the Managed Services Specialist will be a key element in the client journey with Punchh.

In Short

• Interface with clients to identify requirements of marketing campaigns.
• Execute client marketing strategy within the Punchh platform.
• Provide meaningful analysis to influence client campaign strategy.
• Gain expert knowledge of the Punchh platform.
• Proactively anticipate and understand client needs.
• Maintain and update incoming campaign execution requests.
• Adopt flexible work schedules as required.

Requirements

• 1+ years of client account management experience in B2B SaaS.
• 1+ years experience in marketing for large enterprise brands.
• Impeccable verbal and written communication skills.
• Natural relationship and rapport builder.
• Strong time management skills.
• Highly analytical and data-driven.
• Proficiency with Windows/MacOS, Google Suite, and Excel.
• Bachelor’s degree in Business or Marketing.

Benefits

• Opportunity to work with a world-class team.
• Engagement with premier clients across various industries.
• Flexible work environment.
• Professional development opportunities.