Customer Care Agent | Dutch Desk - Remote

Overview

EverHelp is a project in the Genesis ecosystem, developing outsourcing support services for various products globally. Since its launch in 2021, the project has experienced significant growth and maintains a high employee satisfaction rate.

In Short

• Manage customer inquiries via email and phone.
• Process customer orders and provide purchase guidance.
• Coordinate with suppliers regarding delivery delays.
• Communicate customer messages to relevant departments.

Requirements

• Proficiency in Dutch (C1) and English (B2).
• At least 1 year of support experience.
• Excellent communication skills for handling complaints.
• Able to work independently and in teams.
• Attentive, persistent, and solution-oriented.
• Strong work ethic and adaptability in a dynamic environment.

Benefits

• 20+ vacation days and unlimited sick leaves.
• Fully remote work opportunity.
• Access to a professional team and continuous learning.
• Career growth opportunities with a high promotion rate.