Field Service Engineer - Remote

Overview

The Field Service Engineer (FSE) role at GM involves providing professional automotive technical support to dealerships, focusing on vehicle diagnostics, repair, and customer service to minimize warranty expenses and enhance service readiness.

In Short

• Remote work position covering Alabama, Eastern Mississippi, and NW Florida.
• On-site technical support for automotive issues at GM dealerships.
• Diagnose and direct repairs on customer vehicles.
• Maintain relationships with dealership management teams.
• Provide training on diagnostic tools and applications.
• Utilize predictive analytics for vehicle repurchase prevention.
• Support warranty waste reduction initiatives.
• Assist in dealer technician recruitment and retention.
• Engage in ad-hoc training and problem resolution.
• Collaborate with GM management for service operations and quality improvements.

Requirements

• Extensive automotive dealership service experience.
• State Automotive Technician Certifications as required.
• Proficient in MS Office applications.
• Excellent communication and time management skills.
• Ability to work independently and self-train.
• Experience with GM diagnostic tools preferred.
• Strong problem resolution skills.
• 100% USA geographic mobility required.
• Valid driver's license with a clean record.
• Ability to build and maintain customer relationships.

Benefits

• Comprehensive well-being support from day one.
• Opportunities for professional growth and development.
• Inclusive workplace culture.
• Relocation assistance may be provided.
• Competitive compensation and rewards.