EFAST2 Customer Service Specialist II - Remote

Overview

The EFAST2 Customer Service Specialist II will support the ERISA Filing Acceptance System 2 by providing expert customer service to employee benefit plan administrators and others on behalf of the U.S. Department of Labor and the IRS.

In Short

• Provide expert customer service for EFAST2 filings.
• Demonstrate effective telephone communication.
• Exhibit strong problem-solving capabilities.
• Work independently to meet performance standards.
• Utilize software applications for call management.
• Maintain a positive attitude under pressure.
• Receive and implement feedback for improvement.
• Communicate effectively in English.
• Collaborate as part of a team.
• Manage time effectively during limited coverage hours.

Requirements

• High School Diploma/GED required.
• 1+ years of related experience in call center or helpdesk.
• Ability to obtain a Minimum Background Investigation clearance.
• Minimum typing speed of 20 WPM.
• Excellent interpersonal and organizational skills.
• Experience with Microsoft Office applications.
• Ability to learn quickly and provide unscripted responses.
• Preferred experience with Salesforce or CRM systems.

Benefits

• 401K with company match.
• Comprehensive health and wellness packages.
• Professional growth opportunities.
• Paid vacation and holidays.
• Flexible work weeks.
• Paid Family Leave program.
• Short and long-term disability benefits.
• Life and accident insurance options.