EFAST2 Customer Service Specialist II - Remote

Overview

The EFAST2 Customer Service Specialist II will provide expert customer service for the ERISA Filing Acceptance System 2 (EFAST2), supporting the U.S. Department of Labor and the Internal Revenue Service.

In Short

• Provide effective telephone communications with EFAST2 filing public.
• Deliver clear and concise information to callers.
• Exhibit strong problem-solving capabilities.
• Work independently to meet performance standards.
• Utilize feedback for continuous improvement.
• Maintain a positive attitude under pressure.
• Escalate complex questions as needed.
• Document questions and responses using software applications.
• Work Monday to Friday, 10:30 AM to 7:00 PM CT.
• Temporary position until January 2, 2026.

Requirements

• High School Diploma/GED required.
• 1+ years of related experience required.
• Ability to obtain Minimum Background Investigation (MBI) clearance.
• Minimum typing speed of 20 WPM.
• Effective communication in English.
• Ability to provide unscripted responses.
• Strong interpersonal and organizational skills.
• Experience with Microsoft Office required.
• Preferred experience with Salesforce or CRM systems.
• Ability to work as part of a team.

Benefits

• 401K with company match.
• Comprehensive health and wellness packages.
• Professional growth opportunities.
• Paid vacation and holidays.
• Flexible work hours.
• Paid Family Leave program available.
• Short and long-term disability benefits.
• Life and accident insurance options.
• Competitive Total Rewards package.
• Work-life balance initiatives.