Customer Service Specialist II - Remote

Overview

The Customer Service Specialist II position involves managing customer satisfaction and financial health for assigned accounts while working remotely.

In Short

• Drive productivity and profitability for assigned customer portfolios.
• Manage service requests and analyze financial reports.
• Ensure efficient resource management for service teams.
• Communicate service updates and resolve customer inquiries.
• Maintain accurate customer information in management systems.
• Assist in labor scheduling and technician skills alignment.
• Support contract renewal processes and customer qualifications.
• Build long-term relationships with customers and subcontractors.
• Work independently with strong organizational skills.
• Utilize MS Office and financial software proficiently.

Requirements

• Bachelor's degree preferred.
• Minimum one year of service industry experience.
• Ability to work independently.
• Strong interpersonal communication skills.
• Ability to prioritize multiple tasks.
• Basic knowledge of accounting principles.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Experience with financial accounting software.
• Demonstrated organizational skills.
• Ability to handle customer inquiries tactfully.

Benefits

• Opportunity to work remotely.
• Engaging work environment with a focus on innovation.
• Support for professional development and training.
• Comprehensive benefits package.
• Participation in a global organization with a strong mission.