Technical Support Engineer (Edge Cloud) - Remote

Overview

As a Technical Support Engineer at Gcore, you will be responsible for providing exceptional support to customers and internal users while working with cutting-edge cloud services and technologies.

In Short

• Handle customer and internal user requests via chat, email, and phone calls in English.
• Provide consultations regarding Edge Cloud products and services.
• Conduct technical diagnostics to resolve issues and escalate when necessary.
• Address complex technical issues and provide timely solutions.
• Identify patterns in technical issues and suggest improvements.
• Collaborate with team members to enhance support capabilities.
• Work in a flexible schedule with day shifts.
• Opportunity to work remotely or in-office.
• Engage in continuous learning and professional growth.
• Contribute to a team that collaborates with industry giants.

Requirements

• 1+ year of Technical Support experience.
• English level B2 or higher.
• Good networking knowledge (TCP/IP, DNS, etc.).
• Understanding of hardware and software diagnostics.
• Experience with Linux (Ubuntu or CentOS).
• Hands-on experience with API.
• Knowledge of monitoring tools such as Grafana.
• Strong problem-solving abilities.
• Excellent communication and soft skills.
• Ability to explain complex concepts clearly.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote, hybrid, or office work options.
• Work from anywhere for up to 45 days per year.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Fully paid sick leave days.
• Allowance for significant life events and birthdays.
• Language classes.
• Modern office space with free snacks and entertainment.