Customer Support Specialist (Night Shift) - Remote

Overview

Join Gcore as a Customer Support Specialist, where you will provide first-line support to customers, helping them with technical issues related to cloud services, hosting, and AI.

In Short

• First-line support via chat, email, and phone.
• Consultations on products and services.
• Resolve technical issues and forward complex cases.
• Work on a rotating night shift schedule.
• Collaborate with a team of over 550 professionals.
• Flexible working hours with remote options available.
• Competitive salary and benefits package.
• Support for health and professional growth.
• Ability to work from anywhere for up to 45 days per year.
• Engage in team sports and language classes.

Requirements

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS).
• Understanding of hardware and software diagnostics.
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Quick learner and organized.
• Responsible and optimistic with strong communication skills.
• Able to explain complex concepts clearly.
• Skilled at prioritizing tasks.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote, hybrid, or office work options.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Additional fully paid sick leave days.
• Allowance for significant life events.
• Modern office space with free snacks and entertainment.
• Team sports activities.