Member Experience Coordinator - Remote

Overview

This position is primarily responsible for providing administrative support to the Member Experience division and member service support to collegiate chapters, members and volunteers.

In Short

• Perform routine check-ins on chapter operations and good standing requirements.
• Review and follow-up with collegiate chapter officers for educational requirements.
• Provide administrative support for annual initiatives.
• Review collegiate chapter rosters for accuracy.
• Facilitate documentation and communication of member processes.
• Assist chapters with financial records maintenance.
• Process membership resignation requests.
• Support division initiatives with reports and presentations.
• Provide member service support via phone and email.
• Maintain collegiate chapter files and manage records in the database.

Requirements

• Bachelor’s degree or equivalent experience in non-profit or administrative functions.
• Working knowledge of membership database software (iMIS) and learning management software (Top Class).
• Understanding of higher education and experience with college students.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and meet deadlines.
• Familiarity with membership databases is desired.
• Self-starter with the ability to work in a team environment.
• Willingness to travel for in-person meetings.
• Customer-service oriented professional demeanor.

Benefits

• Compensation commensurate with experience.
• Full benefits package including health, life, and dental insurance.
• 12 days of vacation plus sick time and personal days.
• Two weeks of additional paid time off over winter break.
• Participation in 401(k) plan after a year of service.