Support Specialist - Remote

Overview

The Gamma Communications GmbH is a leading specialist in IP and cloud communication in Germany, connecting people and actively shaping the working world of tomorrow.

In Short

• Analyze and resolve connectivity issues (xDSL, fiber, mobile) and NGN (VoIP).
• Act as the first point of contact for technical support inquiries.
• Communicate with customers, partners, and system houses for efficient problem-solving.
• Clarify complex issues through targeted discussions with internal specialists.
• Document support processes and solutions in the ticketing system.
• Assist in optimizing existing support processes and documentation.
• Analyze connection data (CDRs) for fraud detection.

Requirements

• Successfully completed technical training.
• Interest in telecommunications and technical contexts.
• Knowledge in NGN, xDSL, fiber, and mobile.
• Analytical thinking and quick comprehension.
• Strong customer orientation and solution-oriented work.
• Confident and friendly demeanor on the phone.
• Good communication skills in German, both written and spoken.
• Team player with initiative and a willingness to learn.

Benefits

• Flexible working hours.
• 30 vacation days + birthday day off + free on December 24th & 31st.
• Company pension scheme & supplementary health insurance.
• Remote work - location-independent and flexible with modern IT equipment.
• Regular team events.