Operations Support Specialist - Remote

Overview

The Operations Support Specialist will manage KYC requests, document handling, and assist with chargebacks and fraud cases while ensuring excellent customer service.

In Short

• Handling KYC requests
• Requesting KYC documents from clients
• Monitoring deadlines and statuses of KYC and related cases
• Gathering information related to chargebacks, fraud cases, and partner-related issues
• Requesting additional details from clients or partners as needed
• Processing refunds upon request from merchants or internal teams
• Requesting and managing end-user documentation

Requirements

• Previous experience in customer support, client services, or a similar role is a plus
• Experience in fintech or payment solutions is an advantage
• Excellent verbal and written communication skills
• Strong analytical thinking and problem-solving abilities
• Ability to make quick, effective decisions under pressure
• High level of responsibility and attention to detail
• Fluency in Russian and at least B2 level of English

Benefits

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Private health insurance coverage
• 20 days of vacation time; bank holidays; sick leaves; additional birthday day off