Onboarding & Implementation Manager - Remote

Overview

The Onboarding & Implementation Manager is key driver of customer success, overseeing the complete onboarding lifecycle for new and expanding clients. This role ensures seamless integration into Future Tech’s ecosystem through structured coordination, transparent communication, and operational precision.

In Short

• Lead and manage the full lifecycle of the customer onboarding process through go-live.
• Ensure customers have a clear understanding of Future Tech’s onboarding milestones, deliverables, and service expectations.
• Coordinate internal readiness activities including account creation and customer portal setup.
• Serve as the primary point of contact for onboarding-related inquiries and updates.
• Partner with Global Supply Chain and Purchasing to ensure products and services are properly configured.
• Design and execute an onboarding journey that provides a positive customer experience.
• Develop and maintain onboarding documentation, including customer setup guides.
• Identify and mitigate potential onboarding risks, including data and compliance challenges.
• Lead debriefing sessions to capture lessons learned and process enhancements.
• Track and report onboarding metrics to measure process efficiency.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, Supply Chain, or related field.
• 3-5 years of experience in customer onboarding or implementation.
• Strong background in cross-functional coordination.
• Proficient with Microsoft Office Suite and CRM software.
• Exceptional interpersonal and teamwork skills.
• Excellent written and verbal communication skills.
• Analytical and problem-solving skills.
• Proven ability to deliver exceptional onboarding experiences.

Benefits

• Medical, Dental, and Vision Insurance.
• 401k with company match.
• PTO.
• Remote work flexibility.
• Opportunity to impact customer satisfaction and long-term retention.