Implementation Specialist - Remote

Overview

The Implementation Specialist will focus on onboarding new Fulfil customers on to our platform, working closely with an Implementation team to craft an exceptional experience for merchants.

In Short

• Work closely with the implementation team to help new and existing merchants adopt Fulfil's product suite
• Drive implementation planning, execution, and optimization support
• Conduct business process mapping and requirements gathering sessions with customers
• Prepare business requirements and technical scoping documents
• Troubleshoot issues during configuration sessions
• Provide ongoing post-implementation support
• Collaborate cross-functionally to ensure timely client deliverables
• Project management across all stakeholders
• Create a seamless experience for merchants during the transition
• Work in a rapidly growing company passionate about innovation

Requirements

• Experience in customer onboarding and implementation
• Strong project management skills
• Ability to work cross-functionally
• Excellent communication skills
• Technical understanding of business processes
• Problem-solving skills
• Detail-oriented and organized
• Ability to work under deadlines
• Experience in a technology company is a plus
• Passion for customer success

Benefits

• Competitive salary
• Opportunity to work in a dynamic environment
• Professional development opportunities
• Collaborative team culture
• Health and wellness benefits
• Flexible working hours
• Innovative projects
• Work with leading brands
• Supportive management
• Growth opportunities within the company