Product Analyst - Remote

Overview

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

In Short

• Making actionable recommendations about product strategy and prioritization based on a deep understanding of customer engagement and behavior
• Partnering closely with Engineering, Product, Design, and analytics functions across the company to identify opportunities, drive key metrics, and set strategy across multiple product areas
• Generating insights by conducting exploratory analysis, assessing trends, and analyzing A/B tests
• Evangelizing insights and scaling access to product data, building a data-driven culture across the company
• Collaborating with other data & analytics functions to ensure we have the right data foundations in place

Requirements

• 3+ years of experience in a quantitative role, e.g. analytics, consulting, data science, or an equivalent analytical role conducting quantitative analysis on large datasets
• Bachelor's, Master’s, or equivalent degree in a quantitative field (e.g. Economics, Statistics, Computer Science, Mathematics, Data Science, etc.)
• Proficiency using SQL to query large data sets, with a strong understanding of statistics and experimentation
• Full professional English proficiency
• You are impact-focused, eager to jump in and work in a fast-paced environment
• You are a strong critical thinker, excited to solve ambiguous problems

Benefits

• Competitive salary
• Fully covered health insurance - medical, dental and vision
• Generous paid time off
• Focus Fridays - learn more here!
• Mental health support with Workplace Options
• Family planning support with Maven
• Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!