Senior Manager - Customer Success (Technical Team) - Remote

Overview

The Senior Manager for Customer Success will lead a team of technical professionals to drive customer outcomes and ensure product adoption through a culture of accountability and engagement.

In Short

• Lead and mentor a team of Customer Success Engineers.
• Drive strategies to improve product adoption and customer satisfaction.
• Act as a technical escalation point for customer issues.
• Establish best practices and enhance the customer experience.
• Collaborate with Sales, Product, and Engineering teams.
• Develop key customer technical relationships.
• Monitor KPIs to measure team success.
• Foster a culture of continuous learning and customer-centric thinking.

Requirements

• 6+ years in customer success or technical account management.
• 3+ years of leadership experience in technical teams.
• Strong background in IT Asset Management and cloud technologies.
• Exceptional problem-solving and communication skills.
• Experience with enterprise customers in a post-sales role.
• Proven ability to drive customer engagement and satisfaction.
• Strong analytical mindset with experience in CRM tools.

Benefits

• Competitive salary and benefits.
• Opportunities for professional growth.
• Work with a skilled technical team.
• Flexible PTO and wellness benefits.
• Adoption and parental leave benefits.