Support Engineering Manager - Remote

Overview

The Support Engineering Manager will lead and scale Freshpaint’s frontline Support Engineering team, ensuring high-quality, customer-centric technical support while driving operational improvements. This role is critical in increasing support efficiency, reducing resolution time, and building a scalable support function that enhances customer satisfaction and retention.

In Short

• Improve Support Efficiency & Ticket Resolution Time
• Enhance Product Reliability & Customer Trust
• Scale & Develop the Support Engineering Team
• Drive Proactive Support & Self-Service Capabilities
• Strengthen Engineering Collaboration

Requirements

• Proven Experience in Support Engineering Management
• Technical Acumen & Troubleshooting Expertise
• Customer-First Mindset
• Operational & Process Improvement
• Cross-Functional Collaboration

Benefits

• Joining a high-growth venture-backed startup
• Competitive compensation with generous equity
• Freshpaint Fridays: Half-day Fridays
• Unlimited PTO
• 100% remote
• 401k
• Health, dental, and vision insurance
• Mental health benefits
• Generous parental leave
• Regular team offsites