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Support Engineering Manager - Remote

Posted 9 weeks ago
Customer Service
Full Time
USA

Overview

The Support Engineering Manager will lead and scale Freshpaint’s frontline Support Engineering team, ensuring high-quality, customer-centric technical support while driving operational improvements. This role is critical in increasing support efficiency, reducing resolution time, and building a scalable support function that enhances customer satisfaction and retention.

In Short

  • Improve Support Efficiency & Ticket Resolution Time
  • Enhance Product Reliability & Customer Trust
  • Scale & Develop the Support Engineering Team
  • Drive Proactive Support & Self-Service Capabilities
  • Strengthen Engineering Collaboration

Requirements

  • Proven Experience in Support Engineering Management
  • Technical Acumen & Troubleshooting Expertise
  • Customer-First Mindset
  • Operational & Process Improvement
  • Cross-Functional Collaboration

Benefits

  • Joining a high-growth venture-backed startup
  • Competitive compensation with generous equity
  • Freshpaint Fridays: Half-day Fridays
  • Unlimited PTO
  • 100% remote
  • 401k
  • Health, dental, and vision insurance
  • Mental health benefits
  • Generous parental leave
  • Regular team offsites
Freshpaint logo

Freshpaint

Freshpaint is a rapidly growing software company focused on enabling healthcare organizations to collect, safeguard, and activate customer data while ensuring compliance with HIPAA regulations. Founded by veterans in web analytics, Freshpaint addresses the unique challenges faced by highly regulated businesses in managing sensitive customer information. The company offers a Privacy Platform that automates HIPAA compliance for healthcare providers, allowing them to utilize popular marketing and analytics tools without compromising patient privacy. With a fully remote workforce and a commitment to employee well-being, Freshpaint fosters a collaborative environment that values ownership and innovation, making it an attractive place for individuals looking to make a significant impact in the healthcare sector.

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