Remote Otter LogoRemoteOtter

Manager, Technical Support Engineering - Remote

Posted 32 weeks ago
Customer Service
Full Time
UK

Overview

You will be responsible for managing a Tier 2 Technical Support team which is made up of highly skilled and professional Technical Support Engineers delivering direct customer support and assisting Tier 1 support teams.

In Short

  • Directly manage a team of highly motivated Technical Support Engineers
  • Ensure proper coverage of queues and productivity of the team
  • Maintain a high degree of customer satisfaction
  • Produce reporting that demonstrates team effectiveness
  • Manage onboarding and continuous education for team members
  • Champion Samsara’s cultural principles

Requirements

  • B.A./B.S. required, preferably in a technical or quantitative field
  • 10+ years of experience with 5+ years of leadership experience in technical support
  • Experience working with all types/sizes of customers

Benefits

  • Competitive total compensation package
  • Employee-led remote and flexible working
  • Health benefits
  • Samsara for Good charity fund
Samsara logo

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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