Manager, Technical Support Engineering - Remote

Overview

The Technical Solutions team at Datadog is responsible for educating potential clients and ensuring existing customers are satisfied. This role involves managing a team that provides technical support and contributes to the company's growth.

In Short

• Manage and mentor a team of Technical Support Engineers (TSEs).
• Oversee team performance and accountability.
• Ensure effective training and onboarding of new hires.
• Guide team members through technical training and certifications.
• Develop documentation and knowledge base articles.
• Drive initiatives to enhance team productivity.
• Collaborate on high-priority escalations.
• Foster a positive office culture.
• Encourage continuous learning and development.
• Support a hybrid workplace environment.

Requirements

• Experience in people management and mentorship.
• Self-motivated and detail-oriented.
• Client-centric approach with data-driven decision-making.
• Basic programming knowledge and familiarity with Linux.
• Active participation in open-source projects.

Benefits

• Comprehensive onboarding process.
• Generous global benefits package.
• Intra-departmental mentorship program.
• Stock equity and employee stock purchase plan.
• Opportunities for professional development.
• Inclusive company culture with community engagement.