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Support Engineering Manager - Remote

Posted 20 weeks ago
Customer Service
Full Time
Americas, EMEA

Overview

Canonical's Ubuntu is the fastest growing open source platform, providing commercial support, consulting, and training services to customers deploying Ubuntu. The regional Support Managers run world-class Support teams, solving deep technical problems for customers around the world.

In Short

  • Management of a professional support team
  • Operational control and accountability for KPIs
  • Ensure customer cases are responded to within SLA
  • Act as the customer escalation contact
  • Accountability for customer satisfaction
  • Contribute to the support knowledge base
  • Continuous improvement of team processes
  • Hire, develop, and train support team
  • Work with leadership to drive growth initiatives

Requirements

  • Extensive CLI experience with Linux
  • Leadership and team management experience
  • Confidence under pressure with high customer focus
  • Fluency in two languages, English being primary
  • Excellent communication skills

Benefits

  • 100% work-from-home
  • Learning and development opportunities
  • Competitive salary
  • Recognition rewards
  • Annual leave
  • Priority Pass for travel
Canonical logo

Canonical

Canonical is a prominent provider of open source software and operating systems, particularly known for its widely adopted platform, Ubuntu. The company serves a diverse range of global enterprise and technology markets, playing a crucial role in innovative sectors such as public cloud, data science, AI, engineering, and IoT. With a workforce of over 1,100 employees across more than 75 countries, Canonical champions a model of global distributed collaboration, minimizing office-based roles and facilitating in-person team meetings in various global locations. The company is committed to fostering technical leadership and career development within its teams, ensuring that its products are secure, efficient, and aligned with the needs of its customers, which include leading public cloud and silicon providers.

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