Engineering Manager, SupportHub - Remote

Overview

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

In Short

• Lead the SupportHub team at EnergyHub.
• Identify root causes of technical issues.
• Manage production issues and configure data flows.
• Generate insights from data warehouse.
• Implement technical solutions for known issues.
• Provide strategic oversight for team initiatives.
• Guide team direction and resource allocation.
• Collaborate with various teams to define mission and roadmap.
• Focus on team skill development through coaching.
• Drive process improvements and technical prowess.

Requirements

• Experience managing tier 3 support or software development teams.
• Core technical knowledge in Java, Python, AWS, MongoDB, and PostGres.
• Strong communication and interpersonal skills.
• Commitment to data-driven management approaches.
• Belief in continuous improvement.
• Desire to build team skills through mentoring.

Benefits

• Collaborate with outstanding people.
• Make an immediate impact in the organization.
• Gain well-rounded experience across multiple business areas.
• Work with the latest technologies in IoT and SaaS.
• Be part of creating a positive impact on climate change.
• Enjoy a fun team culture with social events.