Partner Success Strategist - Remote

Overview

FreeWill is an award-winning, social-good startup that has partnered with 2,200+ nonprofits who support our mission while raising more than $11.9B in bequests to charities since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list.

All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet.

In the last 8 years, we’ve grown from 5 people to 200+ (all smart, tenacious, and kind), and continue to grow. We’d love to have you be a part of this adventure. In 2024, we were named a "Most Loved Workplace" by both Newsweek and Best Practice Institute and in 2025, we were named as one of Forbes' Best Startup Employers and the 2025 Most Loved Workplaces® for Diversity; you can also check us out on Glassdoor!

In Short

• Full-time position, remote work from anywhere in the US (except AL, CO, or LA).
• Integral role in supporting nonprofits across the country.
• Focus on producing outstanding fundraising results.
• Create warm, dynamic relationships with partners.
• Identify and proactively address challenges.
• Maintain year-over-year relationships through renewals and upsells.
• Provide marketing support based on best practices.
• Report key metrics and updates to partners.
• Stay on top of nonprofit fundraising and customer success trends.
• Act with FreeWill’s values of focus, joy, kindness, and courage.

Requirements

• Experience in SaaS customer success and/or nonprofit fundraising is a plus.
• Superior written and verbal communication skills.
• Intellectual curiosity and willingness to learn.
• Comfort in a fast-paced environment.
• Smarts, tenacity, and kindness.

Benefits

• Work from home.
• Unlimited PTO.
• Flexible hours.
• Competitive salary.
• Company stock options.
• 401k.
• Comprehensive medical/dental/vision coverage.
• Paid parental leave.
• $1,000 annual professional development budget.