Customer Success Strategist - Remote

Overview

We’re Scale Army, and we’re looking for a strategic, business-savvy Customer Success Strategist who can help us elevate our client relationships to the next level. If you thrive in fast-paced environments, have a strong understanding of business operations, and love working with clients to identify new opportunities, then keep reading.

In Short

• Facilitate the smooth onboarding of new clients.
• Segment clients based on their business needs.
• Identify upsell opportunities for existing clients.
• Regularly check in with clients to address administrative issues.
• Engage in high-level business discussions with clients.
• Attend ad-hoc meetings to address client requests.
• Schedule and manage monthly Kick-Off Calls and Upsell Roadmaps.

Requirements

• 3-5 years in a customer success or account management role.
• Excellent written and verbal communication skills.
• Strong understanding of business operations.
• Strong organizational and problem-solving skills.
• Familiarity with CRM systems and project management tools.
• A proactive, customer-first mindset.

Benefits

• Competitive salary and benefits.
• Opportunity to work with a diverse team.
• Flexible, fully remote role.
• Room for growth and career advancement.